Terms and Conditions

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This page (together with the documents referred to on it) explains the terms and conditions by which the products (Products) and services (Services) listed on this website are provided.

1. Information about us

Cristian A. Nica, psychologist registered in the UK with the Health and Care Professions Council (HCPC) for the following modalities: clinical, counselling, occupational, and health psychology (registration number: 37063). I operate the website www.cristiannica.co.uk (my website) together with other partners (we/us/our).

2. How the contract is formed between you and us

2.1 If you wish to purchase any product or service made available through the cristiannica.co.uk website, you will be required to supply certain information relevant to your purchase, including (without limitation) your name and contact details (address, email, and phone), together with other details required for the transaction to take place.

2.2 After placing an order, you will receive an online notification acknowledging that your order has been received. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to buy a Product or Service. All orders are subject to acceptance, and we reserve the right to select our clients. The contract between us (Contract) will only be formed when you receive the Products and/or Services (as applicable).

2.3 In the case of Products, the Contract will relate only to those Products which you receive. A contract for any other Products which may have been part of your order will be formed when you receive those other Products.

2.4 In the case of Services, these will be governed by the relevant terms and conditions applicable to the particular service, which will be available on the presentation page to which your service or product relates – please check these terms and conditions before proceeding with your order.

For all talking therapies and consultancy services, all sessions (or meetings) cancelled with less than 48 hours’ notice will be charged in full.

3. Your status

3.1 By placing an order through our site, you warrant that:

3.1.1 you are legally capable of entering into binding contracts;

3.1.2 you are at least 16 years old; and

3.1.3 you are not resident in a country where making a payment to our site in line with these terms and conditions would breach the laws in that country.

4. Delivery of Products

4.1 In the case of Products, your order will be fulfilled/made ready for receipt as follows:

1. when the order has been placed (for assessments, courses, digital products, and ongoing groups);
2. upon acceptance of your application (for services, individual interventions, and upcoming groups);
3. within a reasonable timeframe of the date indicated at the time of ordering, unless there are exceptional circumstances;
4. based on personal or organisational suitability for the service required (interventions, groups, and services). Please note, it is your responsibility to judge the suitability of digitally delivered online products and services based on the information provided before making the purchase, as digital products cannot be refunded.

5. Content

5.1 Our Service allows you to post, link, store, share, and otherwise make available certain information, text, graphics, videos, or other material ("Content").

5.2 You are fully responsible for the content you decide to upload, download, edit, remove, or share with others, and for any consequences that may arise from such actions.

5.3 We reserve the right to close down your account (temporarily or permanently) if you fail to comply with our terms and conditions.

5.4 Our Service may contain links to third-party websites or services that are not owned or controlled by cristiannica.co.uk and partners. Cristiannica.co.uk (and partners) has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that cristiannica.co.uk (and partners) shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by, or in connection with, use of or reliance on any such content, goods, or services available on or through any such websites or services.

6. Group engagement

6.1 Groups may be joined in two ways:

1. Following an application process;
2. By direct assignment, for groups or organisations that are selected differently and/or take part in a specific programme.

6.2 If an application is required, you may only join if your application is successful (meets the relevant criteria) or if the group is open to applications (spaces have not been assigned).

6.3 For paid groups, a payment will be requested after your application has been successful. You will only be permitted to join the group, provided the required payment has been made. The group fee will not be modified after the group has commenced.

6.4 When joining, you will be committing to remain an active member of a specific group from the start date (or the date you join) until the specified end date presented to you when applying.

6.5 The rules of each group may be amended from time to time. A copy of the group rules will be shared with all members at the start date and can be made available on request beforehand.

6.6 If you do not adhere to the group rules, or your actions are believed to cause significant harm to other members, you may be removed from the group without prior notice, and your payment will not be refunded.

7. Active Referral Scheme

7.1 The website cristiannica.co.uk operates a referral scheme, whereby you will receive a financial benefit for inviting new users to the website.

7.2 If the user you invite decides to join, you will receive a coupon for 10% off your next purchase. You are not allowed to apply more than one coupon to the same purchase.

7.3 You may also receive a 2% payment from every purchase made by the invited user. Payments are cumulative (from one or more users) and may be reimbursed or discounted from your next purchase.

7.4 You will only receive this discount if the purchase is successful and the user does not cancel the service (e.g., psychotherapy session cancellation).

7.5 In order for the reimbursement transaction to take place, you are required to have an active Stripe account.

8. Cancellation rights

8.1 In the case of Products and Services, you have the right to cancel your Product order for any reason and receive a full refund, except in the case of certain products listed in paragraph 8.2. You will receive a full refund of the price paid for the Products (excluding postage costs). Your statutory right to cancel a purchase of a Product starts from the date when you receive the Product (or when the Contract between us is formed). If the Products have been delivered to you, you may cancel at any time within 14 working days, starting from the day after you receive the Product. In the event that you receive a Product that is damaged on delivery, please inform us of this in writing as soon as possible. If a Product is returned to us damaged and you have not informed us that the Product was damaged when you received it, we may refuse your right to cancel or receive a refund.

8.2 You will not have any right to request reimbursement:

1. for digital assessments, courses, or products which are made available for you to use automatically soon after making the payment;
2. for the supply of any personalised products, newspapers, periodicals, or magazines, perishable goods, or software, DVDs, or CDs which have had their security seal broken, opened, or otherwise tampered with, or the packaging removed.

8.3 In the case of Services, your cancellation rights vary depending on the service that we are providing you with. A cancellation fee may be applicable (psychological interventions). Please refer to the particular terms and conditions that relate to the Service that you are receiving in accordance with 2.3.

8.4 In the case of Products or Services, to cancel a Contract you must inform us in writing. If the Products have been delivered to you, you must also return the Products to us as soon as reasonably practicable, and at your own cost. You have a legal obligation to take reasonable care of the Products while they are in your possession.

9. Partnerships

9.1 Partners are either organisations run by and/or independent professionals who hold an undergraduate or postgraduate qualification in their field of expertise and/or are registered with a relevant professional body, who have entered into a partnership agreement with Cristian A. Nica.

9.2 If a service or product is delivered or provided in partnership, users will always be informed before committing to apply and/or make a payment.

9.3 Partnership contracts will be agreed individually with each partner, based on the nature of commitment required and/or costs incurred.

9.4 All partners have the option to create a partner account on this website, receive payment, and be acknowledged for their work.

10. Transfer of rights and obligations

10.1 We may transfer our rights and obligations under these terms and conditions to another partner organisation or individual, but this will not affect your rights or our obligations under these terms.

10.2 You may only transfer your rights and obligations under your Contract with us if we agree to this in writing.

11. Pricing

11.1 These guidelines are meant to emphasize the way payments are managed, and ensure a fair, equal, and transparent delivery of products and services for all service users.

11.2 The price of the Products, Services, events, and other charges (e.g., delivery costs) will be charged as listed, except for services provided on a sliding scale (one-to-one interventions).

11.3 The costs incurred for delivering each service are communicated clearly at the start of our collaboration based on your circumstances.

11.4 When purchasing a product or deciding to rely on the services listed on this website, you agree to this payment policy.

11.5 Product and Service prices do not include VAT.

11.6 All payments should be made using an agreed method of transfer, into the bank account provided.

11.7 Payments should be made from the bank account corresponding to the service user who requested the service. When this is not possible, all transfers should reference the service user's name so that each transaction can be identified and assigned to the service user who is the beneficiary of that specific service.

11.8 Product, service prices, and delivery charges are liable to change at any time, but changes will not affect orders for Products which you then take steps to fulfil/receive within a reasonable time of such order.

11.9 If an increase in costs is expected (due to the inflation rate), this will be communicated in a timely manner, with at least 10 days’ notice before the next payment is due.

11.10 Discounts will be considered on a case-by-case basis, and may be offered if your health is at risk, you are struggling financially, or you are part of a vulnerable social group.

11.11 Additional payments will be accepted provided billable work has been delivered in a professional capacity. Every payment will be assessed on a case-by-case basis and must not be initiated without prior consent. Every assessment will be based on the nature of the relationship (client vs. informal), level of support provided (interpersonal vs. professional), and nature of work (including but not limited to providing advice verbally or in written format, extra time in one-to-one interventions, conducting research, reporting, or drafting informational documents). As a consequence, any form of gifts which come across as bribery or fraud that may lead to, or involve preferential treatment, will not be accepted.

12. Refunds

12.1 If an order is cancelled in accordance with these terms, we will refund the amounts owed as soon as possible and, in any case, within 30 days following cancellation.

12.2 If we are due to provide you with a refund, this will be made to the credit or debit card used to carry out the original transaction.

13. Warranty

We guarantee that any Product or Service purchased from us through our site will, on delivery, conform with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products or services of this kind are commonly supplied. All other warranties, conditions, or terms relating to fitness for purpose, merchantability, satisfactory quality, or condition, whether implied by statute or common law, are excluded in so far as permitted by law.

14. How we use your information

Please read the Privacy Policy for details on how we use your information. By agreeing and accepting these terms and conditions you hereby agree and accept the terms of our Privacy Policy.

15. Our liability

15.1 We will use reasonable endeavours to carry out our obligations within a reasonable period of time but will not be liable to you for any loss, costs, or expenses arising directly or indirectly from any delays, and we will not be deemed to be in breach of this Agreement by reason of any delay which is due to any cause beyond our reasonable control.

15.2 Except in respect of death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, our maximum liability to you under these terms and conditions will be limited to the amount paid by you for the Product or Service which is the subject of the claim.

15.3 Subject to 15.2, we will not be liable to you by reason of any representation (unless fraudulent), or any implied warranty, condition, or other term, or any duty at common law, or under the express terms of the Contract, for any indirect, special, or consequential loss or damage, or for any loss of profit, loss of business, loss of revenue, or depletion of goodwill, or for any costs, expenses, or other claims for consequential compensation whatsoever, which arise out of or in connection with the supply of the Products or Services.

16. Notices

16.1 All notices given by you to us must be given in writing to our registered office address or via the contact details listed on our website.

16.2 We may give notice to you at either the e-mail or postal address you provide when placing an order, or in any of the ways specified in these terms.

17. Transfer of rights and obligations

17.1 These terms and conditions are binding on you and us, and on our respective successors and assigns.

17.2 You may not transfer, assign, charge, or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

17.3 We may transfer, assign, charge, sub-contract, or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

18. Events outside our control

18.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).

18.2 A Force Majeure Event includes any act, event, non-happening, omission, or accident beyond our reasonable control such as strikes, lock-outs, industrial action, civil commotion, terrorism, war, fire, flood, storm, natural disaster, failure of telecommunications, or impossibility of the use of railways, shipping, aircraft, or motor transport.

18.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period.

19. Waiver

19.1 If we fail to insist upon strict performance of any of your obligations under these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

19.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.

20. Severability

If any provision of these terms and conditions is held by any competent authority to be invalid, unlawful, or unenforceable to any extent, such term or provision will, to that extent, be severed from the remaining terms and conditions, which will continue to be valid to the fullest extent permitted by law.

21. Entire agreement

21.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding, or arrangement between us, whether oral or in writing.

21.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking, or promise given by the other, except as expressly stated in these terms and conditions.

22. Our right to vary these terms and conditions

22.1 We reserve the right to revise and amend these terms and conditions from time to time.

22.2 You will be subject to the policies and terms and conditions in force at the time that you order Products or Services from us, unless any change is required by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change unless you notify us to the contrary within seven working days of receipt of the Products).

23. Law and jurisdiction

Contracts for the purchase of Products or Services through our site and any dispute or claim arising out of or in connection with them shall be governed by English law. Any dispute or claim arising out of or in connection with such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

24. Complaints

If you have a complaint about the service you receive, please contact us first using the contact details listed on our website. If we cannot resolve the complaint together, you may refer the matter to the appropriate regulatory or professional body (e.g., HCPC or BPS).

25. Contact details

If you have any questions or concerns about these terms and conditions, please contact us at:

Email: contact@cristiannica.co.uk

Website: www.cristiannica.co.uk

26. Acceptance of terms

By purchasing a Product or Service, you confirm that you have read, understood, and agree to be bound by these terms and conditions.